Huga Health - Terms of Service

1. Introduction

These Terms of Service (“Terms”) constitute an electronic record in compliance with the Information Technology Act, 2000 and the applicable rules. By accessing or using the Huga Health website (the “Website”) or our services (“Services”), you agree to these Terms. If you do not agree, please do not use our Website or Services.

These Terms apply to all users, including patients, medical practitioners, and healthcare providers (“Users”, “You”, “Your”).

Huga Health (“Company”, “We”, “Us”, “Our”) is operated by Somiro Healthcare Pvt Ltd, a company registered under the Companies Act, 2013, with its registered office at E-130, 3rd floor, sector 56, Gurgaon - 122011..

2. Interpretation

Words in the singular include the plural and vice versa.

Headings are for convenience and do not affect interpretation.

References to “You” include heirs, legal representatives, and permitted assigns.

3. Use of the Website & Services

By using the Website, you agree that:

You are at least 18 years old or have legal parental/guardian consent

You will provide accurate and complete information when creating an account.

You will not engage in unlawful or prohibited activities.

You are responsible for maintaining the confidentiality of your account credentials.

If we suspect any unauthorized use of your account, we reserve the right to suspend or terminate access without notice.

4. Services Provided

Huga Health provides online and in-clinic consultations with psychiatrists, sexologists, and mental health experts. Our services include:

Personalized online consultations

Interactive self-assessment tools

Sexual wellness & mental health treatments

Educational resources and guidance

Huga Health does not provide emergency medical services. If you need urgent care, contact your nearest hospital or emergency service.

5. Account Registration & Security

To access certain services, you must register an account by:

Providing accurate personal details.

Keeping your login credentials confidential.

Updating any changes to your information.

We reserve the right to suspend accounts for misuse, fraudulent activity, or policy violations.

6. User Responsibilities

While using Huga Health, you agree not to:

Post or share obscene, defamatory, or illegal content.

Impersonate another individual or provide false information.

Violate data protection and privacy laws.

Harass, abuse, or threaten practitioners, staff, or other users.

Engage in unauthorized commercial activities.

Misuse of the platform may lead to account suspension or legal action.

7. Medical Disclaimer

Huga Health provides consultations but does not replace traditional medical diagnosis and treatment.

All medical opinions are provided by licensed practitioners.

You acknowledge that results may vary and we do not guarantee specific outcomes.

8. Payments & Refunds

Consultation fees are displayed at the time of booking.

Payments are processed via third-party payment gateways.

Refunds are subject to our Refund Policy and are issued only in eligible cases.

No refunds will be provided for:

Missed or late appointments.

User dissatisfaction due to personal preferences.

Non-compliance with prescribed treatment plans.

For refund requests, please contact support within 7 days.

9. Privacy & Data Security

Huga Health is committed to protecting your personal and health information.

Data collection and use comply with the Information Technology (Reasonable Security Practices and Procedures) Rules, 2011.

Your health records are confidential and shared only with your consent, except as required by law.

You are responsible for ensuring that you do not share your credentials or allow unauthorized access to your account.

For more details, refer to our Privacy Policy.

10. Limitation of Liability

Huga Health is not liable for:

Any adverse health conditions arising after a consultation.

Misuse of medical advice by users.

Errors or interruptions in service due to technical failures.

Our liability is limited to the amount paid for services used.

11. Intellectual Property

All content on Huga Health, including text, images, logos, software, and videos, is owned or licensed by us and protected under copyright and intellectual property laws. Unauthorized use, reproduction, or distribution is strictly prohibited.

12. Termination of Services

We may suspend or terminate your account if:

You violate these Terms.

You engage in fraudulent or abusive behavior.

You provide false or misleading information.

You misuse the platform for illegal or unethical purposes.

You may close your account at any time by contacting support.

13. Third-Party Links

Huga Health may include links to third-party websites. We do not control or endorse external sites and are not responsible for their content or privacy practices.

14. Governing Law & Jurisdiction

These Terms are governed by the laws of India.

Any disputes will be subject to the exclusive jurisdiction of courts in Gurgaon, Haryana, India.

If any part of these Terms is deemed unenforceable, the remaining provisions will remain in effect.

SHARING OF INFORMATION

15. Updates to Terms

Huga Health reserves the right to modify these Terms at any time.

Changes will be notified on the Website.

Continued use of our services after updates constitutes acceptance of revised terms.

16. Support & Grievance Redressal

For queries or complaints, contact:

📧 Email: care@hugahealth.com

📞 Phone: +91 9266209519

📍 Address: E-130, 3rd Floor, sector 56, Gurgaon - 122011

Acceptance of Terms

By using Huga Health, you agree to abide by these Terms. If you do not agree, please discontinue use of our services.

For any legal concerns, email us at [care@hugahealth.com].