1. Introduction
This Privacy Policy is an electronic record under the Information Technology Act, 2000 and its applicable rules, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data of Information) Rules, 2011. This document governs how Huga Health collects, processes, stores, and protects your personal data
By accessing or using Huga Health's Website and Services, you consent to the collection, use, and storage of your personal information as per this policy. If you do not agree, please do not use this Website or Services.
Huga Health ("Company," "We," "Us," or "Our") is operated by Somiro Healthcare Pvt Ltd, registered under the Companies Act, 2013, with its registered office at E-130, 3rd floor, sector 56, Gurgaon - 122011
2. Scope of this Privacy Policy
This Privacy Policy applies to:
Huga Health's Website, applications, and services.
All users, including patients, medical professionals, and healthcare providers who interact with the platform.
This Privacy Policy describes:
What information we collect.
Why we collect it and how we use it.
How we store, process, and protect your data.
Your rights regarding your personal data.
3. Information We Collect
We collect two types of information:
A. Personal Information
Personal Information includes data that can identify you, such as:
Full Name, Contact Number, Email Address
Gender, Date of Birth, and Address
Medical History & Consultation Details
Payment Information (if applicable)
Government-issued IDs (if required for verification purposes)
B. Non-Personal Information
Non-identifiable data such as:
IP Address & Device Information
Browser Type & Operating System
Website Usage & Interaction Data
Cookies & Tracking Technologies
Note: Non-Personal Information cannot be used to identify you directly.
4. How We Collect Your Data
We collect data through:
1. Direct Input – When you sign up, book a consultation, or fill out forms.
2. Automated Tracking – Through cookies and analytics tools.
3. Third-Party Sources – Social media logins, payment gateways, or referrals.
Cookies & Tracking: We use cookies to improve user experience. You can manage or block cookies in your browser settings.
5. Purpose of Data Collection & Use
We collect and process your data for the following purposes:
✅ To Provide Services – Booking consultations, medical evaluations, and wellness plans.
✅ To Personalize User Experience – Improving recommendations based on health history.
✅ To Improve Website & Security – Monitoring performance, detecting fraud, and ensuring compliance.
✅ To Process Payments – Secure processing of consultation fees.
✅ To Communicate with You– Sending appointment reminders, health updates, and promotional content.
✅ For Legal Compliance – Meeting regulatory and law enforcement requirements
We DO NOT sell or rent your data to third parties for marketing purposes.
6. Data Sharing & Disclosure
We may share your data with:
🔹 Healthcare Providers – To facilitate medical consultations.
🔹 Payment Gateways – For transaction processing.
🔹 Regulatory Authorities– If legally required.
🔹 Third-Party Service Providers– For website hosting, analytics, and customer support.
Data Security: We use encryption, firewalls, and secure storage to protect your information.
7. Your Rights & Choices
Under Indian data protection laws, you have the right to:
1️⃣ Access & Review Your Data – You can request a copy of your stored data.
2️⃣ Update or Correct Information – Ensure your details are accurate.
3️⃣ Opt-Out of Marketing Communications – Manage preferences in your account settings.
4️⃣ Withdraw Consent – You can request data deletion (subject to legal obligations).
5️⃣ Restrict Data Processing – In certain cases, you can limit data usage.
8. Data Retention & Deletion
We retain your personal data only as long as necessary to provide services or comply with legal obligations
If you delete your account, we may retain minimal records for compliance and fraud prevention.
9. Children's Privacy
Huga Health does not knowingly collect data from individuals under 18 years old. If you are a parent or guardian and believe your child has provided personal information, contact us for immediate deletion.
10. Security Measures
To safeguard your data, we implement::
🔒 End-to-End Encryption – Protects sensitive information.
🔒 Access Controls – Only authorized personnel can access personal data.
🔒 Regular Security Audits – Ensuring compliance with cybersecurity best practices.
However, no online platform is 100% secure. We advise users to protect their passwords and personal devices.
11. Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before sharing personal data.
12. Compliance with Laws
Huga Health adheres to:
Review and improve service quality, healthcare professional training, and consultation experience
IT (Reasonable Security Practices & Procedures) Rules, 2011
Personal Data Protection Bill (if enacted in India)
13. Updates to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be notified on our website, and continued use of our services implies acceptance
Last Updated: 5th Feb 2025
14. Grievance Redressal & Contact Information
If you have concerns regarding data privacy, please contact our Grievance Team:
📍 Address: E-130, 3rd Floor, sector 56, Gurgaon - 122011
We will respond within 48 hours and aim to resolve complaints within 15 days.
Acceptance of Privacy Policy
By using
Huga Health, you acknowledge and agree to this Privacy Policy. If you have questions, email us at
care@hugahealth.com
